Support
How can we help?
Dottie handles the laundry reminders. We handle everything else. Most answers are below — and if yours isn’t, email us anytime.
My reminders aren’t showing up
Dottie needs notification permission to nudge you. Go to iPhone Settings → Apps → Anxious Sock → Notifications and make sure Allow Notifications is on. If you see a banner in the app about notifications being off, tapping it takes you straight there.
Also check that Focus modes (like Do Not Disturb) aren’t silencing the app, and that the phone isn’t in a Scheduled Summary for Anxious Sock.
How do I change the cycle times?
Tap the gear icon on the home screen. You can set custom times for Normal Wash, Towels, Delicates, Dryer, Fold, and Put Away. Your times are saved on your device and used for every future cycle.
Dottie keeps reminding me — how do I make her stop?
That’s the point! 💛 Tap “I moved it!” when you’ve actually moved the load and she’ll settle down and hand you to the next step. You can also cancel any running cycle from the home screen.
Does the app work when it’s closed?
Yes. Reminders are local notifications scheduled on your device, so they fire even if the app is closed. No internet connection needed.
What’s Test Mode?
In Settings you can turn on Test Mode, which runs cycles in seconds instead of minutes — handy for seeing how the whole relay works without doing actual laundry.
Do you collect my data?
No. Anxious Sock has no accounts, no analytics, and no tracking. Everything stays on your device. Read the full details in our privacy policy.
Refunds & billing
Purchases are handled by Apple, so refunds go through them: visit reportaproblem.apple.com, sign in, and choose Anxious Sock.